Privacy policy
At Pin Stars, we value and respect your privacy. We collect only the necessary personal data required for account registration, identity verification (KYC), and the proper functioning of our services. This Privacy Policy explains how we handle your information when you use our website (the “Website”). By creating an account, you agree to the terms outlined in this policy.
Data Collection & Storage
We may collect and process the following data:
- Information provided during account registration and updates.
- Details from communications, including emails and support requests.
- Transaction data related to deposits, withdrawals, bets, and bonuses.
- Gaming activity records, including session durations and responsible gambling monitoring.
- Financial data from third-party services to verify identity and prevent fraud.
- Technical information from your device, such as browser type, OS, and language preferences.
- Analytical data on user behavior for troubleshooting and research.
- Information on network settings and device configurations.
- Anonymized data for marketing and research purposes.
Cookies & Tracking
We use cookies to improve the functionality and user experience of the Website. Cookies help recognize registered users and simplify login procedures. Users may block cookies via browser settings, but this may limit certain Website features.
Use of Collected Data
Your data may be used for:
- Providing uninterrupted access to the Website.
- Improving Website functionality and performance.
- User identification and account security.
- Enforcing our policies and compliance with regulations.
- Meeting legal and regulatory obligations, including gambling laws, KYC, and AML requirements.
- Conducting research and analytics for service improvement.
- Marketing and targeted advertising where permitted.
- Publishing tournament leaderboards where applicable.
- Sending notifications about updates and Website changes.
Data Disclosure
We do not share personal data with third parties unless required by law or regulatory authorities. Personal information may be disclosed only to comply with legal obligations or governmental requests.
User Rights & Data Access
Users may request access to, modification of, or deletion of their personal information through their account settings. Requests related to legal or regulatory obligations will be reviewed in accordance with applicable laws.
International Data Transfers
As a globally operating platform, we may transfer personal data outside the European Economic Area where necessary for service provision. We implement protective measures to ensure your information remains secure.
Data Retention
We retain user data for the duration of account activity and for additional periods required by law. This includes compliance with KYC, AML, and responsible gambling obligations. Data may also be retained for fraud prevention, dispute resolution, and legal compliance.
User Rights
Users have the right to:
- Access, correct, or delete personal data.
- Restrict or object to data processing.
- Request data in a machine-readable format.
- Withdraw consent where applicable.
- Not be subject to automated decision-making that significantly affects them.
Requests are subject to legal and regulatory obligations, including gambling laws. We reserve the right to update or modify incomplete or inaccurate user data.
Policy Updates
We may revise this Privacy Policy periodically to reflect changes in legal requirements or company policies. Users will be notified of significant updates. The latest version will always be available on this page.
Contact Information
For questions regarding this Privacy Policy, please contact our support team via email at our official address.