Responsible Gambling

At Pin Stars, we are dedicated to ensuring a safe, fair, and responsible gaming environment for all players. While we provide an engaging entertainment experience, we recognize that gambling may lead to potential risks for some individuals. Our platform adheres to industry standards and regulatory requirements to promote responsible gambling practices.

Fundamental Principles of Responsible Gambling

• Gambling should be for entertainment, not income. The outcome of any game is unpredictable, and losses are always a possibility. Treat gambling as a leisure activity rather than a financial strategy.
• Understand the rules and odds before playing. The more informed you are, the better equipped you’ll be to make responsible choices while gaming.
• Set limits and stick to them. Establish a budget for gambling and ensure you do not exceed your financial means.
• Avoid chasing losses. Trying to recover lost money through further gambling often leads to even greater losses.
• Balance gaming with other activities. Engaging in various hobbies and social interactions helps maintain a well-rounded lifestyle.
• Take regular breaks. Stepping away from gaming allows you to stay in control and make rational decisions.
• Limit gaming time. Planning your session in advance helps prevent excessive gambling and ensures you don’t neglect other responsibilities.

Recognizing Problem Gambling

If you’re unsure whether your gambling habits are becoming problematic, consider these warning signs:

• Playing for longer than planned or spending more money than intended.
• Gambling interfering with work, family, or social obligations.
• Repeated unsuccessful attempts to stop or reduce gambling.
• Hiding gambling activities from friends or family.
• Borrowing money to fund gambling or repay gambling-related debts.
• Believing that a big win will solve financial or personal problems.
  If you identify with any of these behaviors, we encourage you to seek assistance from professional support organizations.

Protection for Minors

Gambling is strictly prohibited for individuals under the age of 19. We take strong measures to prevent underage access, but parents and guardians also play a crucial role in safeguarding minors. To enhance protection:

• Always log out after gaming sessions.
• Avoid saving login credentials on shared devices.
• Keep payment details confidential and secure.
• Supervise children’s online activities.
• Utilize parental control tools like Net Nanny or CyberSitter to restrict access to gambling websites.
  If you suspect an underage individual is accessing our platform, please contact our support team immediately.

Responsible Gambling Tools

To help players maintain control over their gambling activities, we offer various self-regulation tools:

• Deposit Limits: Set a maximum deposit amount per day, week, or month.
• Bet & Loss Limits: Establish a cap on how much you can wager or lose within a specific period.
• Session Time Limits: Restrict how long you can spend on the platform in a single session.
• Cool-Off Periods: Temporarily suspend your account for a designated period to take a break from gambling.
• Self-Exclusion: Request a self-exclusion period ranging from 6 months to 5 years, during which you will be unable to access your account.
  To activate any of these options, please contact our support team.

Self-Exclusion & Account Closure

If you feel that gambling is becoming problematic, you may choose to self-exclude. During self-exclusion, you will be unable to access your account, deposit funds, or participate in any gaming activities. Any attempt to create a new account during this period is a violation of our terms and may result in a permanent ban.
If you request to remove self-exclusion before the designated period ends, we will conduct an internal review, and a mandatory 24-hour cooling-off period will be required before reactivation.

External Support Resources

For additional help, we recommend seeking support from professional organizations:

• Gambling Therapy – Free practical advice and emotional support for problem gamblers worldwide.
• Gamblers Anonymous – A peer support group offering meetings and online resources for individuals struggling with gambling addiction.
• GamCare – A leading provider of information and support for problem gambling, including a National Gambling Helpline.
• Betfilter & Gamblock – Software solutions that help block access to gambling websites.

Contact & Assistance

Our dedicated support team is available to assist you at any time. If you need guidance on responsible gambling or would like to activate any player protection measures, please contact us via email. We are here to help ensure that your gaming experience remains safe and enjoyable.

Pin Stars Casino is committed to promoting responsible gaming while providing a secure and enjoyable entertainment platform for all players.